Day-to-day within the work environment, all activities are usually the result of joint efforts, successes and failures are the responsibility of all members of the group and not just one person. Team spirit comes from integration of individual/ organization, evidenced by the alignment of employees to commitments and targets, without the imposition of values or procedures.
Spemsa assists and supports its customers to achieve excellence in service by following benchmarks in national and international markets. Spemsa believes that alignment is a crucial process for generating results, especially in the current era of constant change and knowledge disruption.
Teams must be aligned to the strategies and culture of the organization, and the needs of customers, suppliers, partners and shareholders in order to achieve results and achieve success.
It is worth emphasizing the need to align the expectations of the expected internal public. For this, Spemsa develops and provides tools and solutions that help alignment such as:
| - Performance Management |
| - Training and Development Management |
| - Succession Planning |
| - Individual Assessments and 360 degrees |
| - Business and individual goals Management |
| 1 - Transparency of the company's strategies |
| 2 - Transparency in the definition of organizational culture |
| 3 - Customer Focus |
| 4 - Transparency in the relationship with stakeholders (shareholders, customers, partners, suppliers, among others) |
| 5 - Transparency in relation to the expectations of employees |
Spemsa researches your customers awareness of the importance of this transparency. Employees must be aware of the strategies of the organization, understand its culture, know its audience and its needs and the needs and expectations of its suppliers and partners. In order to motivate and encourage their public-market, they should know the skills required for each role, career plan, individual and team goals, results of evaluations and receive appropriate feedback.
Another very important point is the sales team, representing the organization and dealing directly with customers. The more sophisticated companies are currently making sales based on science and depending less and less on the talent and "gift" of a few people. Thus, organizations reinvent their models of distribution, using effective processes to increase productivity throughout the sales force, closing the gap in performance between the median and the best salespeople. These are much more disciplined and analytical in order to improve the effectiveness and efficiency of the sales team.
Spemsa provides tools that support effective approaches for the optimization of sales processes, such as:
| Efficient sales model - define / identify the type of distribution (direct, indirect, telesales, etc.). Most appropriate to meet each client's need efficiently and economically and disseminate it throughout the team, emphasizing best practices and leveling the knowledge and skills of the whole team involved |
| Effective management - align the sales structure, responsibilities, metrics and incentives to induce the desired behavior and reward those salespeople with best performance |
| Virtual Presentations - optimize the sales process and expand channels for demonstration of product / service |
| E-commerce - enable the sale of online services |
| Online Courses - minimize doubts about the use of the product or the provision of service, formalize the process of education of its customers and may be used as an effective marketing strategy |
| - Definition of objectives and team goals |
| - Team Performance Reports |
| - Individual Assessments and 360 degrees |
| - Online Training |
| - Mapping Skills |
| - Assessment of Gaps in Knowledge |
| - Individual Development Plans |
Teams line = collective performance → energy channeled → unique direction → purposes achieved
Teams misaligned = individual action → Miscellaneous directions → objectives deviation
Another important point are the tools that help the alignment of geographically dispersed teams, such as companies with several subsidiaries, or even multinational companies involved in cases of mergers and acquisitions, subject to the need to bring different cultures and experiences. In these cases, to reduce cost, increase productivity and optimize time, the use of processes and well-structured solutions are very welcome.
| - Virtual Meetings / Presentations |
| - Online Training |
| - Portals Subportals Management |
| - Online Tutoring / Mentoring |
| - Chats |
| - Forums |
| - Collaboration - sharing ideas / knowledge |
| - Sharing documents |
| - Automated Notifications |
| - Less trips to team meeting |
| - Reduction of costs |
| - Reduction of lost productivity |
| - Increased number of trainees |
| - People can train as they wish, according to their agenda |
Idioma 
